The successful individual will report to the Senior International Mobility Manager, and will liaise closely with administrative colleagues, Faculties, Schools, and central support units, students, and external stakeholders, primarily international partner institutions, on a regular basis. The successful individual will be a motivated self-starter, with primary accountability for the implementation of comprehensive professional support in several specified areas, as determined by the Senior International Mobility Manager. The areas for which the successful individual will be tasked with are multifaceted in nature. The role involves communications with multiple stakeholders, the use of business systems, adherence to strict deadlines, the ability to deal efficiently with data and to simultaneously progress multiple processes. Indicative duties may change over time and the following provides an indication of the type of duties associated with the post under the guidance of the Director of Placement or nominee(s).
Duties and Responsibilities
The duties and responsibilities of the individual include, but are not restricted to, the following:
• Design and planning of an annual cycle of priority activities, including promotion and administration of mobility opportunities for staff and students.
• Work with academic and professional colleagues on designing, planning, and implementing support and assistance for student and staff mobility activities involving international partner universities for both outgoing and incoming students and staff.
• Plan, prepare, coordinate, and manage a variety of mobility-related events and presentations for staff and students. These may include open days, webinars, workshops, expos etc.
• Coordinate and maintain formal exchange agreements required to support mobility of students and staff with partner institutions, and partner students in DCU.
• Liaise with and assist Faculty to strengthen or initiate new agreements and relationships.
• Input to projects along with Team members, for example the Student Information System (SIS) Programme and other projects related to the process of systemising the work of the Team.
• Contribute to Erasmus+ KA171 (mobility with non-Programme countries) funding applications and reporting.
• Liaise effectively with DCU academic and research staff and Finance to aid with Erasmus+ KA171 mobility for teaching staff, administrative staff, and students.
• Coordinate Erasmus+ KA131 (mobility with Programme countries) traineeship mobilities for students undertaking a work placement abroad.
• Coordinate Erasmus+ KA131 teaching and administrative staff mobility overseas.
• Review processes to ensure they are responding to customer needs, make suggestions for enhancements to processes and standard operating procedures (SOPs) and actively contribute to quality enhancement initiatives.
• Development of SOPs as required.
• Update and maintain records and information on university systems.
• Generate mobility data for reporting purposes and to inform decision making.
• Liaise with University Offices as relevant, e.g. Faculty Managers, Registry, Finance, ISS, Fees, Student Support and Development etc.
• Liaise with external bodies nationally and internationally, including the HEA.
• Participate in relevant working groups and events at an Institutional, national, and international level, when/if required.
• Create content for social media, the International Mobility website, and marketing of mobility opportunities to students and staff.
• Represent DCU at overseas events, reach out to partners to maintain and grow relationships, followed by reporting on the proceedings and outcomes.
• Operate the drop-in centre for student queries.
• Undertake all training as required.
• Any other duties that may be assigned from time to time by the Senior International Mobility Manager.
Qualifications and Experience Required
Candidates must have a Primary Degree (NFQ Level 7) or equivalent qualification and must have three years recent and relevant experience in administration, preferably in a higher education environment. In addition, the ideal candidate will have:
• Previous experience of international mobility administration is a distinct advantage.
• Have a proven track record in administering multifaceted processes and operations in a complex or large-scale organisation, preferably in a higher education environment, and ideally within an international support function.
• Be self-motivated, well organised, able to plan, coordinate and progress tasks on their own initiative, on time and within budget.
• Be reliable and demonstrate a flexible positive attitude with strong stakeholder service focus and a strong desire to deliver an excellent service and experience for students and staff.
• Be able to contribute to the on-going development and refinement of administrative processes.
• Demonstrate competence in the use of complex IT systems.
• Demonstrate an ability to work effectively as part of a wider administrative team.
• Demonstrate dedication to a high quality in their work.
• Continuously strive to learn and adopt good practice.
Skills required:
• Excellent interpersonal and communication skills.
• Teamwork.
• Presentation skills.
• Attention to detail and numeracy.
• IT skills.
• Project management.
• Intercultural communication and diversity awareness.
• Ability to develop and maintain good working relationships with colleagues, and internal and external stakeholders.
Essential Training
The postholder will be required to undertake the following essential compliance training: Orientation, Health & Safety, Data Protection (GDPR) and all Cyber Security Awareness Training. Other training may need to be undertaken when required.
Application Procedure:
Please submit your application through the online system. In order to be considered for the role to which you are applying for, you must upload:
1) Curriculum Vitae
2) Cover Letter
3) Completed application form (blank forms can be downloaded from the Vacancy Detail tab on the menu on the left-hand side).
Please note, if all items are not uploaded, the application will be deemed incomplete, and will not be processed.
Closing date: 23-Feb-2024 23:59
Link for application: https://www.dcu.ie/hr/vacancies-employment-opportunities-human-resources